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Now is the perfect time to run an e-commerce store. With the recent lockdowns, and people self-isolating at home, consumers are increasingly turning to online stores to shop. The e-commerce industry is currently booming as customers continue to shop online in greater numbers. As a result of this, it is predicted that the COVID-19 pandemic will add £5.3 billion to the UK ecommerce industry in 2020.
If you find that you are busier than usual right now, it is a wise idea to look at ways to save yourself some time during your working day. This will enable you to keep up with the increased demand for your products and ensure that you can continue to offer the best levels of customer service during this busy time.
Make Communication More Convenient
Do you find that you spend a lot of your day in and out of your email answering customer queries? Communicating effectively with your customers is essential if you want to offer a high level of customer service. However, emails back and forth can eat into your work time and make your day less productive. Finding ways to make communication more efficient and convenient for both yourself and your customers is vital to helping you to save time and improve customer experience.
One of the best ways to improve your store’s communication process is by using live chat. Finding live chat software that works best for your business is essential, but knowing which software to use can be difficult. To help you decide, you may want to look at chat room software reviewed by click4assistance so that you can weigh up which of the options works best for you.
Live chat allows you and your customers to communicate instantly and without the delays that often occur when using email. With the right live chat software, you will be able to resolve customer queries faster, which is more convenient for both you and your customers.
Speed Up Your Social
Running numerous social media accounts for your business can be incredibly time-consuming. Finding suitable content to post and then responding to comments can take up a large chunk of your day. On busy days, you may even forget to post anything at all. To prevent this from happening, you may want to try using social media scheduling tools. Using scheduling tools will enable you to plan your social media campaigns more effectively and help you to achieve more meaningful results from them.
Improve User Experience For Your E-Commerce Store
Improving the user experience of your website has many benefits. One of the main positives of improving user experience is that it should help to reduce the number of customer queries that you receive. It is vital to ensure that customers can easily navigate your site. Your site also needs to feature essential information such as an FAQ section and delivery information to reduce the likelihood of customers needing to inquire further about your products. This will save you time and boost your conversion rate.